We have a 15-days return policy, which means you have 15 days to return it from the date you received it.
We don't accept cancellations. But please contact me if you have any problems with your order.
Return conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If any returned item is soiled or damaged by the buyers, it will not be accepted.
Upon receiving the package, KONLUN will determine if the returned product is in as-new condition. No return will be accepted if returned items have been visibly used or damaged by the buyers, this use and damage rendering the product unsuitable for sale.
The buyers may not demand any type of compensation or refund eligibility.
Return Shipping
Buyers are responsible for return shipping costs (unless the production arrive damaged or defective, certainly, we will not send out products with major quality problems). The cost of return shipping varies based on your location. Any return shipping fee will be deducted directly from your refund. Flat rate of $50 USD.
We recommend you to use a tracking service.
To initiate a return, please send an email with your order number and reason for return via email to woyo@konlun.com. The email must contain the following:
Title: “Product return”
Order number
The buyers’s last name
Delivery address
Email address associated with the order
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The buyers is advised to take care of the packaging and to protect the product well enough so that it does not get damaged during transportation.
You can always contact us for any return question at woyo@konlun.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If any returned item is soiled or damaged by the buyers, it will not be accepted.
Upon receiving the package, KONLUN will determine if the returned product is in as-new condition. No return will be accepted if returned items have been visibly used or damaged by the buyers, this use and damage rendering the product unsuitable for sale.
The buyers may not demand any type of compensation or refund eligibility except.
You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at woyo@konlun.com.
Please notes:
For orders with self-pickup selected by buyers, please be advised: Upon the parcel's arrival at the designated pickup point and the logistics company notification to the buyers, it is the buyers's responsibility to collect the package within a reasonable timeframe. Failure to collect the package within the specified period will result in a return.
In such cases, buyers will be liable for the reshipping costs incurred. We strongly encourage buyers to closely monitor their delivery notifications and promptly pick up their packages to avoid unnecessary shipping fees and return issues. We appreciate your understanding and cooperation.
Refund Policy
