FAQ
Materials and Craftsmanship
What makes your eco-friendly fabrics special compared to regular fabrics?
Our eco-friendly fabrics are carefully selected for sustainability and minimal environmental impact. Unlike conventional fabrics, they use natural, unbleached cotton fabric, cotton canvas, and linen processed with fewer chemicals, making them gentler on the planet and safer for your skin.
Why choose patchwork and embroidery designs over printed patterns?
Handcrafted patchwork and embroidery bring texture, depth, and individuality to each bag. Unlike printed designs, which often involve harmful inks and processes that negatively impact the environment, our hand-stitched techniques celebrate traditional craftsmanship and offer a more sustainable, eco-conscious choice.
How durable are the embroidery and patchwork designs on your bags?
The embroidery and patchwork are carefully hand-stitched with strong threads on durable fabrics, ensuring the designs maintain their beauty and integrity even with regular use.
Are your bags suitable for everyday use?
Yes, our bags are designed to be durable, lightweight, and stylish, making them perfect for daily use — whether you’re running errands, going to work, or casual outings.
Custom Embroidery and Care
What creative uses are there for the custom embroidery patches?
Our hand-embroidered patches can be framed and displayed as wall art or tabletop décor, sewn onto your own bags or clothes, or used as unique handmade gifts—giving you many ways to personalize your style and decorate your space.
Can I order a custom embroidery patch for my own projects?
Yes, our custom embroidery collection offers hand-embroidered patches separately for DIY crafts, clothing, gifts, or home decoration such as framing for walls or tabletops.
How long does it take to complete and ship custom embroidery orders?
Custom embroidery patches generally take 2 to 4 business days to complete before careful packaging and shipping.
How should I care for and clean my bag?
To keep your bag in top condition, gently hand wash it with mild detergent and air dry. Avoid bleach and machine drying to protect both fabric and embroidery.
Shipping & Returns
Do you offer international shipping, and can I track my order?
Yes, we ship worldwide! After your order is shipped, you’ll receive a tracking number so you can monitor your package’s journey until it arrives.
What is the estimated shipping time for orders?
Shipping usually takes 7 to 15 business days depending on location and product. Custom embroidery orders require an additional 2 to 4 days for processing.
Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it quickly. If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before shipping.
What is your return and exchange policy?
Returns and exchanges are accepted within 30 days of receipt for unused products in original condition. Handmade process variations are not considered defects.